For example, a customer's file could be assigned to a room and have the history of visits, requests and needs unified to even anticipate the guest's requests. In addition, it is an invaluable tool because we can, for example, keep the recordings of the calls for moments such as a shift change of the staff at the reception who, just by taking a look at the computer, could check everything that is pending to do for each client.

A hotel chain, on the other hand, with a presence in different neighboring countries or with the presence of different languages, as could be the case of the Iberian Peninsula where mobile number list Portuguese and Spanish coexist, as well as others such as Catalan, Basque or Galician, could count on virtual numbers for customers to call a local landline and, also, thanks to the possibility of having a menu of options in the call, to be attended in the language of their choice, even if the call center is really in another place. Although we could give hundreds of examples, we are left with one more and it is none other than being able to have something as basic as a call button on the web page.

With the push of a button, customers, without having to install anything on their computer or mobile phone, could make a VoIP call and contact the reservation center or the hotel itself to reserve a room at that moment. A quick contact without waiting, essential to capture the moment and retain a client with a personal treatment and not as cold as that of an online form. The cost, the great advantage for hotels And it is that we think about what it costs to wire a hotel, put a telephone in each room, have a switchboard to collect calls, staff who cannot move from the table where the receiver is, etc etc etc. If you opt for a virtual switchboard, to begin with, the need to have a physical one at the reception is eliminated.